You can choose to ignore it, but if you answer the emails sincerely, you will gain more success in your business. Always say “Thank you”Įvery time a customer buys something from your Etsy store, you will get a notification via email. Also, you have to fulfill what you’ve said as your customers will definitely be expecting whatever you promised. If you want to avoid that situation, you will have to focus and take note of the details. If this ever happens, your customers may feel disappointed, want a refund, or never return to your store. Chances are you will deliver the wrong order to your customer. Imagine you’ve been talking to a customer who wants to make some changes to your products, and you miss this information. Remember the detailsĪnother tip for Etsy conversations is to cover all of the information in your customer’s order. Thus, your customers will be happy with your assistance and may make a purchase. Instead, it is better to space things out to make your message easy to read. Therefore, you should respond within 24 hours, or some potential customers could give up on the item.Īvoid typing all of the information in a single paragraphĪdditionally, you should avoid typing all of the information in a single paragraph. If they have to wait for days to hear back about something they want to buy, they will buy it at other stores instead. Answer within 24 HoursĬustomers always want to receive answers from your store as soon as possible. As a result, it’s important to give a good answer. The way you answer the questions plays an important role in the success of your Etsy store. Depending on the issue, they offer email, phone and/or chat support. That will open the page to start a support ticket. So how do you answer your customers properly? There is a direct link to the support ticket page in every shops shop manager - Just go to Shop manager > Community & help > Contact us. They often have additional questions about your products. Sometimes, your Etsy store will receive questions from your customers. In the Email tabs, go to General Notifications > Click Someone Sends Me a Convo. Step 2: In the top-right corner, click Settings.Step 1: Go to the Shop manager > Conversations.To make sure you don’t miss a message, you should follow these steps: Here, your Conversations page appears, and all of your conversations are listed on this page.Įtsy also has a feature that allows you to get a message through convo when you receive a notification on your phone. Step 2: Go to the Shop manager > Conversations.Step 1: Go to and sign in to your Etsy account.This is how you access Etsy conversations on the desktop: There are rules about how to use this feature, but you may feel unclear if you’re new to Etsy. What are Etsy conversations ?Įtsy conversations or convos is Etsy’s messaging system used to communicate between Etsy members. However, you should think about how to answer your customers properly during a conversation.Īlthough there are similarities among eCommerce platforms, there are also differences in how to have some effective Etsy conversations. Just like other marketplaces, Etsy allows sellers and buyers to connect to each other through messages. 5 tips for effective Etsy conversations.
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